Privacy Policy
Last updated: 27 August 2026
Who we are.
Studyglot is a subscription web application. Contact: support@studyglot.com.
What we collect.
(a) Account data (your name, email and authentication data); (b) documents you upload (such as textbook and syllabus files) and the study outputs generated from them; (c) usage and technical data (log data and page-quota usage).
How we use it.
To operate the service: extract text from your documents, generate notes, glossary, and gap analysis, and manage your quota and subscription.
Service providers (subprocessors).
To provide the service, your content and data are processed by providers acting on our instructions: cloud hosting, database and file storage (Singapore); AI processing providers that generate your notes, glossary and gap analysis; an embeddings provider; a payments provider (Paddle.com, our Merchant of Record); transactional email; error monitoring; and cookieless website analytics. Our AI processing providers may retain processing content for a limited period for abuse monitoring under their own policies; that retention is outside our control and your content is not used to train AI models. One of our AI processing providers is a China-owned company; its processing for us is contractually committed to run in Singapore, in real time and without saving your content, commitments we rely on but have not independently audited. Our website analytics are cookieless and do not identify you individually; they record aggregate usage such as page views.
International transfers.
Your data is stored in Singapore and also processed in the United States and other regions where our providers operate. Where your country's law restricts international transfers, we rely on contractual safeguards with our providers. Our web hosting and analytics provider operates in the United States.
Retention.
We keep your account, your documents and the results we generate from them for as long as your account exists. The file you upload is deleted from our storage once we have finished processing it successfully; if processing fails, we keep the file for up to 30 days, then delete it. Deleting a course removes its notes, glossary, gap analysis and uploaded file straight away. Deleting your account removes your documents, results and profile from our live systems immediately and permanently: there is no waiting period in the product and no undo. Copies in our encrypted backups are automatically purged within 30 days; backups are used only for disaster recovery and are not accessible in the product. Billing and tax records that the law requires us to keep are retained for the legally required period. Afterwards we keep only de-identified processing-cost figures, which carry no name, email, document or content, and a security audit record of account actions; if you left written feedback when cancelling or deleting your account, that text is kept as part of this record. We also keep a one-way hashed form of the email address you signed up with (never the address itself, and not reversible to it), used only to prevent the same person from repeatedly claiming a new free trial by deleting and recreating accounts. To prevent trial abuse, each free-trial claim is also logged with a one-way hash of the email address, the email's registered domain, and an automated risk score and decision; these records are kept for 200 days, are accessible only to our service systems, and remain for that period even if you delete your account. Application logs, error-monitoring events and background-job run history are kept for limited operational periods and then deleted; they may reference your account identifier and display name. You can delete a course or your whole account at any time from within the app, or email support@studyglot.com.
Your rights.
You may request access to, correction of, deletion of, or a copy of your data by emailing support@studyglot.com.
Security.
We use industry-standard safeguards to protect your account, and your documents and outputs are private to your account.
Changes.
We may update these terms and our policies. If a change is material, we will email your account address at least 14 days before it takes effect; continued use after that date is acceptance. Non-material changes take effect when posted.
Contact: support@studyglot.com