Refund Policy
Last updated: 27 August 2026
Studyglot offers two monthly subscription plans: Basic at US$7.99 per month and Elite at US$12.99 per month. Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders.
Cancellation.
You can cancel any time from your account. You keep access until the end of your current billing period and will not be charged again.
Refunds.
We offer a 14-day money-back guarantee to first-time subscribers. Contact us within 14 days of your first charge for a full refund. Partial-month refunds are not provided.
Nothing in this policy limits rights mandatory consumer law gives you where you live, including under Kenya's Consumer Protection Act 2012 and, if you are in the EU or UK, your statutory rights for digital services, including the 14-day right of withdrawal, which our 14-day money-back guarantee is intended to meet or exceed.
If a paid processing job fails, your pages are not used. If a job takes longer than 4 hours, contact support within 30 days and we will re-credit the pages.
Add-on pages and gap credits.
Refunded or charged-back add-on and gap-credit purchases have their pages or credits revoked. If some pages or credits from that purchase were already used, the remainder are revoked.
How to request.
Email support@studyglot.com from your account email address. Because billing is handled by Paddle.com as Merchant of Record, refunds are processed through Paddle.
Contact: support@studyglot.com